No, you do not need to create an account to shop at Chicbae. You can shop as a guest. However, creating an account will allow you to track your orders, save your shipping details, and enjoy a more personalized shopping experience.

Our customer service team is here to help you with any questions or concerns. You can reach us via email at support@chicbae.com, or call us at +1 (323) 316-2061. Our customer support team will get back to you within 24 hours.

Products are made from the highest of quality as we have a partnership with world-class manufacturers. We stand by our product quality that in the unlikely case you come across a faulty product, we are more than happy to replace your product, free of charge.

At Chicbae, we are committed to making your shopping experience as convenient and secure as possible. For this reason, we have collaborated with Stripe, a payment gateway trusted worldwide. Stripe facilitates payments using a wide range of debit and credit cards, including Visa, MasterCard, and American Express, as well as digital wallets.
We also offer Google Pay and Apple Pay payments.

We take our customers' information and security with utmost privacy therefore we would never share your information. No one is able to see your payment information, including us as it is protected by your payment processors through AES-256 encryption. For more information, visit our Privacy Policy page.

Please note that the prices listed on Chicbae already include sales tax, a government-imposed tax on goods and services calculated as a percentage of the purchase price. Therefore, there are no additional taxes added during the checkout process.

We offer free shipping to the United States, Canada, Australia, the United Kingdom, New Zealand and Europe.

We strive to process and ship your orders promptly. Once you receive your order confirmation email, please note that orders are processed within 1 to 3 business days (excluding weekends and holidays). The handling time is followed by a transit period of 6 to 11 days. Consequently, the total delivery time for orders is approximately 7 to 14 business days.

This timeline is an estimate and actual delivery times may vary due to external factors such as customs processing and courier delays. Please ensure that all orders are placed before the cut-off time of 9:00 AM EST to be processed on the same day. You will receive a notification when your order ships.

Standard shipping times for countries serviced by our delivery partners are within 7-14 business days*

*Shipping times are estimates and depend on the destination.

Orders are shipped from our world-class suppliers to your nearest fulfillment center (eg. USPS), which will then be delivered to your door or your local post office.

We offer a 30-day money-back guarantee from the date of delivery. If you are not satisfied with your purchase, you may return the item(s) in their original condition for a full refund. Please note that shipping costs are non refundable.

To initiate a return, please contact our customer service team at support@chicbae.com with your order number and the reason for the return. Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item(s).

As long as you contact us within 12 hours of placing your order, we can change or cancel your order at no extra cost. Please note that once your order is shipped, we are unable to change or cancel the order.

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track your order on the courier's website.

After your order is processed and dispatched, we will send you an email with the tracking number provided so you can keep track of the delivery. You can track your parcel here after putting in your tracking number.

In the unlikely event that you didn't receive the tracking number, don't worry. It happens and we have you covered. Send us an email at support@chicbae.com with your order # included and we will get back to you as soon as possible with your tracking information.

We apologize for any inconvenience caused. Please contact our customer service team at support@chicbae.com with your order number and a photo of the damaged or incorrect item. Our team will assist you with a replacement or a refund.

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