Refund Policy

At ChicBae.com, we are committed to ensuring customer satisfaction with our products and services. If for any reason you are not satisfied with your purchase, we are happy to offer a refund or exchange, subject to certain conditions.

Refund Conditions:

  1. Returns must be made within 30 days from the date of purchase.
  2. Items must be unused, undamaged, and in their original condition with all original tags and packaging.
  3. Customized products or items on sale are not eligible for a refund unless there is a manufacturing defect or quality issue.

Refund Process:

  1. Please contact us via email at [contact@chicbae.com] to request a refund or exchange. Please provide your order number and the items you wish to return.
  2. We will provide you with a pre-paid return label so you can send the items back to us free of charge.
  3. Once we receive the returned items, we will process the refund or exchange within 5 business days.

Return Fees:

Return fees are the responsibility of the customer unless there is a manufacturing defect or quality issue.

We’re here to help! If you have any questions or concerns, feel free to contact us by email at [contact@chicbae.com], and we will do our best to assist you.